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FAQ

Item Return

If you want to return/replace a product on Prass, please follow these steps:
1. Create a return/replacement request online. You can replace the product bought on Prass within 7-days of delivery.
2. Login to your Prass Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose return/replacement option and fill in the required details.
5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.

 In case we are unable to arrange a reverse pickup for you, we'll inform you and request you to return the item via any other courier. We will refund the full courier amount in SD cash up to Rs. 400

Issue of item

If you want to replace a product on Prass, please follow these steps:
1. Create a replacement request online. You can replace the product bought on Prass within 7-days of delivery.
2. Login to your Prass Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose replacement option and fill in the required details.
5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
Delivery is usually safe, but, if you receive a faulty item, you can return/replace it by creating a return request online. If you want to replace a product on Prass, please follow these steps:
1. Create a replacement request online. You can replace the product bought on Prass within 7-days of delivery.
2. Log in to your Prass Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose replacement option and fill in the required details.
5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
We take utmost care to ensure customer satisfaction. You can submit replacement request online. If you want to replace a product on Prass, please follow these steps:
1. Create a replacement request online. You can replace the product bought on Prass within 7-days of delivery.
2. Log in to your Prass Account and go to MY ORDERS section
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose replacement option and fill in the required details.
5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive an item different from the description, you can submit replacement request online.
If you want to replace a product on Prass, please follow these steps:
1. Create a replacement request online. You can replace the product bought on Prass within 7-days of delivery.
2. Log in to your Prass Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose replacement option and fill in the required details.
5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
When the delivered item has a physical damage, is defective or is not working as per the description given on the website, the item can be returned as a faulty item. The faulty item will be collected from your location within 4 working days. Post receiving the item and inspecting it we shall initiate sending you the new item.

Item replacement sold out

Replacements are made basis availability of the item on the website. If the item is not available on the website, we'll initiate refund after your confirmation.

Item cancellations

If you wish to cancel your order, please follow these steps:
1. Create a cancellation request online.
2. Click on the Cancel link against your order in the MY ORDERS section in My Account.
3. Choose cancellation option and fill in the required details.
4. Once the cancellation request is created, we will ensure that the cancellation is processed on priority.

*Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund your prepaid amount as per our Return Policy.